Shipping policy

Shipping Methods

ElectroElan currently offers Standard Shipping for all orders. We partner with reliable logistics providers to ensure your products are delivered safely and efficiently.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is dispatched.

Shipping Rates

Shipping fees are calculated based on:

• Product weight and dimensions
• Destination address

The exact shipping cost will be displayed during checkout before payment.

Delivery Timeframe

Standard Shipping typically takes:

• Domestic: 3-7 business days after dispatch
• International: 7-15 business days after dispatch

Delivery times may vary depending on your location and customs clearance procedures.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our website or the carrier's tracking system.

Shipping Restrictions

Some products may have shipping restrictions due to:

• Local regulations
• Battery or power restrictions
• Size/weight limitations

These restrictions will be clearly indicated on the product page.

Undeliverable Packages

If a package is returned to us as undeliverable (due to incorrect address, refusal by recipient, etc.), we will contact you at [email protected] to arrange reshipment. Additional shipping fees may apply.

Contact Us

For any shipping-related inquiries, please contact our customer support team at [email protected]. We're happy to assist you with any questions about your order.