Refund policy

Eligibility for Refunds

ElectroElan offers refunds on products that meet the following conditions:

• The product is in its original condition (unused, unopened, with all tags and packaging intact).
• The refund request is made within 14 days of receiving the product.
• The product is not listed as non-refundable (e.g., software licenses, personalized items).

How to Initiate a Refund

1. Contact our support team at [email protected] with your order number and reason for refund.
2. You will receive instructions for returning the product (if required).
3. Once we receive and inspect the returned item, we will process your refund.

Refund Methods

Refunds will be issued to the original payment method used for purchase. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

Non-Refundable Items

The following products are not eligible for refunds:

• Downloadable software products
• Personalized or custom-made items
• Gift cards
• Products marked as "final sale"

Processing Time

Refunds are typically processed within 5-7 business days after we receive your return. It may take additional time for the refund to appear in your account depending on your financial institution.

Contact Us

For any questions regarding our refund policy, please email [email protected].