Privacy policy

Information We Collect

At ElectroElan, we collect various types of information to provide and improve our services:

  • Personal Information: Name, email address, shipping/billing address, payment details when you make a purchase
  • Device Information: IP address, browser type, device characteristics, operating system
  • Usage Data: Pages visited, products viewed, time spent on site, clickstream data
  • Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze site traffic

How We Use Your Information

Your information helps us to:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Improve our website functionality and user experience
  • Conduct analytics to understand customer preferences
  • Prevent fraud and enhance security measures
  • Comply with legal obligations

Data Sharing & Disclosure

We may share your information with:

  • Service Providers: Payment processors, shipping carriers, IT service providers (under strict confidentiality agreements)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal information to third parties for marketing purposes.

International Data Transfers

As an international e-commerce platform, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

Data Security

We implement robust security measures including:

  • SSL encryption for all data transmissions
  • Secure payment processing with PCI DSS compliance
  • Regular security audits and vulnerability testing
  • Limited access to personal data on a need-to-know basis

Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information
  • Restrict or object to certain processing activities
  • Data portability (where applicable)
  • Withdraw consent (where processing is based on consent)
  • Lodge complaints with data protection authorities

To exercise these rights, please contact us at [email protected].

Cookies & Tracking Technologies

We use cookies for:

  • Essential website functionality
  • Performance monitoring
  • Personalized shopping experience

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent.

Policy Updates

We may update this policy periodically. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

For any privacy-related questions or concerns, please email us at [email protected].