Faq
Shipping & Delivery
What are the shipping options available?
We offer standard and express shipping options to most locations. Delivery times vary depending on your location and the shipping method selected during checkout.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your package.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for most items in original condition. Some products may have specific return conditions - please check individual product pages for details.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
Product Information
Are your products genuine/original?
Yes, all products sold on ElectroElan are 100% genuine and sourced directly from manufacturers or authorized distributors.
Do you provide warranty for your products?
Most products come with manufacturer's warranty. Warranty period and terms vary by product - please check product descriptions for specific warranty information.
Payment Methods
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure online payment methods.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect all payment transactions.
Technical Support
Where can I find product manuals?
Product manuals are available for download on individual product pages under the "Downloads" or "Specifications" section.
How can I contact customer support?
For any questions or concerns, please email our support team at [email protected] and we'll respond within 24-48 hours.
International Orders
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination.
Are there any additional fees for international orders?
International customers may be responsible for customs duties, taxes, or other import fees which are not included in the product price or shipping cost.